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The Motor Standard

What did the dealer just say?

Type it the way you heard it, or a word from the paperwork. You get what it means and, where there is one, a calm sentence to say back.

In the showroom

Words on the paperwork

Pick a phrase, or type one

The plain-English meaning appears here, with a sentence you can say back.

Every answer comes from our guide to sales tactics or the glossary, which are sourced and re-checked on a schedule. Most of what you hear at a dealership is ordinary salesmanship, not a trick, and being polite works better. This explains how things generally work; it is not legal or financial advice.